Import Operations Agent
Baltimore MD-Los Angeles CAWho We ArePriority Worldwide is a growing world leader in freight forwarding with a focus on customer service and being ecologically responsible.
Make a difference by joining an international team committed to providing the Ultimate Customer Experience, while remining on the cutting edge of technology and working to improve our environment.
When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career.
You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.
Global scopePriority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet.
Since 2009, 10%
of net profits have been donated to environmental organizations!Priority Worldwide has a unique and dedicated focus to the wider emergency response sector.
Whether we are responding to an oil spill domestically or a major natural international disaster, we are a leader in emergency planning, preparation, and global response.
With over 20 years-experience of working with governments, IGO's, NGO's, charitable organizations, and commercial responders, this is Priority's World.
Who You AreDo you enjoy learning new skills and finding creative solutions in a face-paced environment?The Import Operations Agent will play a pivotal role in the daily operation of Priority's import department, including processing import shipments as well as customs entries.
They must possess proven experience in freight forwarding handling A-to-Z import files and a well-versed knowledge of customs regulations, tariffs, and classifications.
The ideal candidate must also be willing to actively participate in continuing education of themselves, employees, and customers.
Required Skills and Competencies:
Minimum of 1 year working in Imports in the Freight Forwarding Industry University degree or certificate in International Relations, or other related field preferred Strong computer skills-Cargowise, Microsoft Office, Microsoft Teams Energetic & motivational to customers and employees Sensitive to customer and employee needs, excellent communicator Aptitude to keep up with fast paced changes in the international logistics environment Analytical thinker with good problem-solving skills Strong organizational skills Able to work with people from different cultures who may possess few English-speaking skills What you will doYou will assume an intricate role in our team.
As a principle representative to customers, this person will manage the entire international shipment from quote to delivery.
At the heart of our business, this person is responsible for timely, efficient, and cost-effective movement, routine, and quoting of international freight in our responsibility.
General
Responsibilities:
Contribute to the daily processing of Customs entries Monitor/handle import shipments from start to finish with adherence to quality standards (A to Z processing) Ensure that shipments are setup in a timely fashion; pickup requests are sent overseas as soon as clients request service Ensure that all shipments have daily internal and client visible notes updates from time service is requested and file opened to POD Ensure agents are providing quotes prior to service initiation.
For Priority Worldwide' s routed shipments, ensure ops is requesting net-net and providing profit shares and that they are in line with any applicable customer quote Ensure carnets, licenses, etc.
are properly maintained, tracked and returned to clients Ensure vendor compliance with Priority Worldwide service standards Ensure Priority Worldwide' s compliance with the relevant regulatory agencies Develop beneficial working relationships with the agencies Assist Director of Compliance as needed for any issues related to import compliance (Customs, Bonded Warehouse, CTPAT, etc.
) Direct quote preparation as needed Strong customer service skills which will help retain and develop new customers Provide and ensure constant compliance with Priority Worldwide' s mission to ensure The Ultimate Customer Experience What We OfferIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
Salary $50,000-$65,000 annually, depending on experience Comprehensive Benefits Package (Medical, Dental, Vision) 5 Work from home days per month 3 Weeks Paid Time Off 3 Days of Paid Time off for Volunteer Work Quarterly Bonus Program 529E College Savings Program Retirement Plan $20,000 Term Life Insurance Plan Mental Health Plan Identify Theft Protection Plan Priority Worldwide is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
PI227306226 Recommended Skills Analytical Coaching And Mentoring Coordinating Customer Experience Customer Service Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
Make a difference by joining an international team committed to providing the Ultimate Customer Experience, while remining on the cutting edge of technology and working to improve our environment.
When you join our team, you join a truly diverse, international organization in a dynamic, fast-paced, environmentally minded work environment where you will grow and learn while building your career.
You will have the opportunity to help shape the world through humanitarian efforts, cutting edge technology, and environmental incentives.
Global scopePriority Worldwide is fully committed to our corporate environmental responsibility and has taken substantial actions to enhance the working environment for our employees and reduce our impact on this planet.
Since 2009, 10%
of net profits have been donated to environmental organizations!Priority Worldwide has a unique and dedicated focus to the wider emergency response sector.
Whether we are responding to an oil spill domestically or a major natural international disaster, we are a leader in emergency planning, preparation, and global response.
With over 20 years-experience of working with governments, IGO's, NGO's, charitable organizations, and commercial responders, this is Priority's World.
Who You AreDo you enjoy learning new skills and finding creative solutions in a face-paced environment?The Import Operations Agent will play a pivotal role in the daily operation of Priority's import department, including processing import shipments as well as customs entries.
They must possess proven experience in freight forwarding handling A-to-Z import files and a well-versed knowledge of customs regulations, tariffs, and classifications.
The ideal candidate must also be willing to actively participate in continuing education of themselves, employees, and customers.
Required Skills and Competencies:
Minimum of 1 year working in Imports in the Freight Forwarding Industry University degree or certificate in International Relations, or other related field preferred Strong computer skills-Cargowise, Microsoft Office, Microsoft Teams Energetic & motivational to customers and employees Sensitive to customer and employee needs, excellent communicator Aptitude to keep up with fast paced changes in the international logistics environment Analytical thinker with good problem-solving skills Strong organizational skills Able to work with people from different cultures who may possess few English-speaking skills What you will doYou will assume an intricate role in our team.
As a principle representative to customers, this person will manage the entire international shipment from quote to delivery.
At the heart of our business, this person is responsible for timely, efficient, and cost-effective movement, routine, and quoting of international freight in our responsibility.
General
Responsibilities:
Contribute to the daily processing of Customs entries Monitor/handle import shipments from start to finish with adherence to quality standards (A to Z processing) Ensure that shipments are setup in a timely fashion; pickup requests are sent overseas as soon as clients request service Ensure that all shipments have daily internal and client visible notes updates from time service is requested and file opened to POD Ensure agents are providing quotes prior to service initiation.
For Priority Worldwide' s routed shipments, ensure ops is requesting net-net and providing profit shares and that they are in line with any applicable customer quote Ensure carnets, licenses, etc.
are properly maintained, tracked and returned to clients Ensure vendor compliance with Priority Worldwide service standards Ensure Priority Worldwide' s compliance with the relevant regulatory agencies Develop beneficial working relationships with the agencies Assist Director of Compliance as needed for any issues related to import compliance (Customs, Bonded Warehouse, CTPAT, etc.
) Direct quote preparation as needed Strong customer service skills which will help retain and develop new customers Provide and ensure constant compliance with Priority Worldwide' s mission to ensure The Ultimate Customer Experience What We OfferIndividual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons.
Salary $50,000-$65,000 annually, depending on experience Comprehensive Benefits Package (Medical, Dental, Vision) 5 Work from home days per month 3 Weeks Paid Time Off 3 Days of Paid Time off for Volunteer Work Quarterly Bonus Program 529E College Savings Program Retirement Plan $20,000 Term Life Insurance Plan Mental Health Plan Identify Theft Protection Plan Priority Worldwide is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
PI227306226 Recommended Skills Analytical Coaching And Mentoring Coordinating Customer Experience Customer Service Microsoft Office Estimated Salary: $20 to $28 per hour based on qualifications.
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