Senior Manager, Program Services & Logistics
Company Overview:
The Close Up Foundation works with approximately 20,000 students and teachers annually.
Each of these participants requires meals, hotel accommodations, transportation, and much more depending on the program.
The Senior Manager of Program Services is responsible for the effective implementation of all programming requirements.
The person in this role will be responsible for the overall management of the Program Services Department while maintaining a cohesive, cooperative, and communicative team.
Position Overview:
This Senior Manager of Program Services will directly supervise two Coordinators--the Ground Transportation Coordinator and the Program Services Coordinator--to ensure successful customer service and deliverables for all student programs.
This position entails having a general comprehension of the hospitality industry, and will work closely with other managers both in the Program Services department and at the Foundation to help ensure all program needs are met.
The Senior Manager of Program Services will be responsible for managing the department budget and participating in cross-department meetings.
This position will also oversee a larger vision of department planning for future years, with a focus on budget and market trends and securing the best possible services for all Close Up programs (local and out of town).
Essential Duties and
Responsibilities:
Manage vendor relations and program deliverables for:
- Hotels and meeting space in DC, NYC, Philadelphia, Tallahassee, and other cities- Meals including cash & cash management- Program buses- Sites requiring tickets (i.
e.
theaters, the National Archives, Independence Hall, the Statue of Liberty)- Other visits/sites as required (i.
e.
college campus tours, seminar meeting space) Collaborate with the Program Services Manager of Hotel Operations to:
- Block hotels and rooms- Carefully examine hotel proposals to make sure meeting space, budget concerns, and program needs are met- Provide updates to contracted hotels to avoid penalties throughout the year - Maintain positive vendor relations with all Close Up properties- Work with appropriate staff to troubleshoot complaints or issues with hotels Collaborate with Vice President, Program Operations to:
- Review budget and spending on a monthly basis; Provide accruals of any outstanding invoices and bills that have not been paid- Strategically plan for future program needs and ensuring resources are available to meet these needs- Review procedures for ways to respond to customer and internal feedback- Help implement improvements in our processes so that program can run more efficiently.
Education and/or
Experience:
A minimum of a four-year degree from a college or university with three years related work experience or training is required Working knowledge of the hospitality or travel industry is strongly preferred Experience with event planning, hotel contracting, and managing group events/functions is a plus Weekend and off-hour availability, outstanding communication skills, and a proven commitment to customer service are essential To apply, upload a cover letter describing why this position is the right fit for your skills and experience, along with your resume.
No phone calls or recruiters, please.
The Close Up Foundation is an Equal Opportunity Employer.
PI227304772 Recommended Skills Cash Management Communication Customer Service Event Management Hospitality Hospitality Industry Estimated Salary: $20 to $28 per hour based on qualifications.
The Close Up Foundation works with approximately 20,000 students and teachers annually.
Each of these participants requires meals, hotel accommodations, transportation, and much more depending on the program.
The Senior Manager of Program Services is responsible for the effective implementation of all programming requirements.
The person in this role will be responsible for the overall management of the Program Services Department while maintaining a cohesive, cooperative, and communicative team.
Position Overview:
This Senior Manager of Program Services will directly supervise two Coordinators--the Ground Transportation Coordinator and the Program Services Coordinator--to ensure successful customer service and deliverables for all student programs.
This position entails having a general comprehension of the hospitality industry, and will work closely with other managers both in the Program Services department and at the Foundation to help ensure all program needs are met.
The Senior Manager of Program Services will be responsible for managing the department budget and participating in cross-department meetings.
This position will also oversee a larger vision of department planning for future years, with a focus on budget and market trends and securing the best possible services for all Close Up programs (local and out of town).
Essential Duties and
Responsibilities:
Manage vendor relations and program deliverables for:
- Hotels and meeting space in DC, NYC, Philadelphia, Tallahassee, and other cities- Meals including cash & cash management- Program buses- Sites requiring tickets (i.
e.
theaters, the National Archives, Independence Hall, the Statue of Liberty)- Other visits/sites as required (i.
e.
college campus tours, seminar meeting space) Collaborate with the Program Services Manager of Hotel Operations to:
- Block hotels and rooms- Carefully examine hotel proposals to make sure meeting space, budget concerns, and program needs are met- Provide updates to contracted hotels to avoid penalties throughout the year - Maintain positive vendor relations with all Close Up properties- Work with appropriate staff to troubleshoot complaints or issues with hotels Collaborate with Vice President, Program Operations to:
- Review budget and spending on a monthly basis; Provide accruals of any outstanding invoices and bills that have not been paid- Strategically plan for future program needs and ensuring resources are available to meet these needs- Review procedures for ways to respond to customer and internal feedback- Help implement improvements in our processes so that program can run more efficiently.
Education and/or
Experience:
A minimum of a four-year degree from a college or university with three years related work experience or training is required Working knowledge of the hospitality or travel industry is strongly preferred Experience with event planning, hotel contracting, and managing group events/functions is a plus Weekend and off-hour availability, outstanding communication skills, and a proven commitment to customer service are essential To apply, upload a cover letter describing why this position is the right fit for your skills and experience, along with your resume.
No phone calls or recruiters, please.
The Close Up Foundation is an Equal Opportunity Employer.
PI227304772 Recommended Skills Cash Management Communication Customer Service Event Management Hospitality Hospitality Industry Estimated Salary: $20 to $28 per hour based on qualifications.
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